r777 me Privacy Policy

In this policy, "user" refers to any person — registered or unregistered — who visits the r777 me platform, opens an account, or uses its services. "Personal information" means any data that can directly or indirectly identify a specific individual.

This privacy policy applies equally to all of r777 me's digital services, on both web and mobile platforms. Continuing to use the platform means the user agrees to all the terms of this policy. This policy should be read together with our Terms and Conditions.

2.1 Information Collected Directly

r777 me collects the following information during account registration, deposit or withdrawal processes, or when contacting customer support:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Financial transaction details such as bKash, Nagad or Rocket number

2.2 Automatically Collected Information

When a user accesses the platform, certain information is collected automatically through technical means. This includes:

• IP address and device type
• Browser type and version
• Pages visited on the platform and time spent
• Login and logout times
• Gaming activity and betting history

2.3 Cookies and Tracking Technologies

The r777 me website uses cookies. Cookies are small data files stored in the browser that help improve service quality. Cookies are used to keep login sessions active, save preferences, and analyse traffic. Users can disable cookies by changing their browser settings, though this may limit some services.

Collected information is used for the following purposes:

• Creating accounts, verifying identity, and confirming user age (all members must be 21 or older)
• Processing financial transactions — completing deposits and withdrawals securely
• Providing customer support and resolving complaints
• Preventing fraud and keeping accounts secure
• Improving platform service quality and resolving technical issues
• Meeting legal obligations and complying with regulatory requirements
• Sending relevant promotional information based on user preferences (with consent)

r777 me may share user information on a limited basis with third parties in specific circumstances. Those circumstances are listed below:

• Payment processors: Information necessary to complete transactions through payment methods such as bKash, Nagad, Rocket and bank transfer is shared with the relevant payment providers.
• Technology service providers: Trusted partners providing server hosting, data analysis and security services operate under contractual confidentiality terms.
• Legal requirements: Information will be disclosed when required by a court order, government directive, or applicable law.
• Fraud prevention: Relevant information may be shared with the appropriate security authorities to investigate suspicious activity.

User information is not transferred to any third party for any purpose other than those stated above.

r777 me has adopted industry-standard security measures to protect user information. All data is transmitted via SSL encryption, which prevents third-party access while data is in transit.

• Stored data is kept on encrypted servers
• Access controls prevent unauthorised entry
• Regular security audits and updates are carried out
• Staff receive data protection training
• OTP verification provides an additional security layer on accounts

If users notice any suspicious activity on their account, they are asked to contact us immediately via 24/7 live chat or email.

r777 me retains information for as long as necessary to provide services. After an account is closed, information may be retained for a set period to meet legal obligations.

• Active account data: for as long as the account remains open
• Financial transaction records: up to five years
• Identity verification documents: for the period required by applicable law
• Technical logs and temporary data: generally up to 90 days

Once the set period has passed, data is securely deleted or anonymised.

r777 me users have the following rights regarding their personal information:

• Right of access: You may request a copy of your own information.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to deletion: You may request that your information be deleted in certain circumstances, though this may be limited where legal obligations apply.
• Right to object to processing: You may object to your information being used for marketing purposes.
• Right to data portability: In certain cases, you may request your information in a machine-readable format.

To exercise these rights, contact customer support directly. We generally respond to requests within 30 days.

If a minor attempts to open an account, this is identified during the registration process and the account is not approved. If a minor's information reaches us for any reason, it is deleted immediately. For more details on responsible gambling, please read our Responsible Gaming Guidelines.

With user consent, r777 me may send emails or SMS messages about new bonuses, promotions and platform updates. You can opt out of such communications at any time:

• By clicking the "Unsubscribe" link at the bottom of any email
• By changing notification preferences in your account settings
• By making a direct request to customer support

Stopping marketing communications will not affect important account and transaction messages, which will continue to be sent as normal.

The r777 me platform may include links to third-party services, such as game studio content or payment gateways. These third parties have their own privacy policies, which are not under r777 me's control. Users are advised to review the privacy policy of any such third-party platform before interacting with it directly.

r777 me reserves the right to update this privacy policy as needed. For significant changes, registered users will be notified by email or through a notice on the platform. Continuing to use the platform after a change is made will be considered acceptance of the updated policy.

We recommend reviewing this policy regularly. The "Last Updated" date at the top of this page always indicates the most recent version. More information about privacy can be found in our FAQ.

If you have any questions or concerns about this privacy policy, please contact the r777 me customer support team. Our team is available in Bengali and English, 24 hours a day, 7 days a week, via live chat and email.